Privacy Policy

The following outlines the Privacy & Cookie Policy for Amersham Physios. Please read the contents so you can understand how we use the personal data we collect about you or that you have provided us with. Only use the website if you’re happy with our policy.

This Privacy & Cookie Policy has been updated (21/05/18) to comply with General Data Protection Regulation (GDPR) that will come into force on 25th May 2018.

We are Amersham Physios Ltd, Rectory Meadows Surgery, School Lane, Amersham, HP7 0DG and Audley Chalfont Dene, Chalfont St Peter, SL9 0SX.  For the purposes of processing your personal data we are the controller.

As we record and use sensitive health data we take the protection of this data very seriously.  We have therefore appointed a Data Protection Officer, Zoe Jenny Murray, which is your first point of contact for any matters regarding your personal data we process.  They can be contacted on 01494434595,  email address is jenny@amershamphysios.com and the postal address is as above

We record and use the following categories of personal data: name, address, telephone numbers, email address, date of birth, health information including medical history, diagnosis and treatment data.  Our lawful basis of processing this data is one of contract and, for the health information, the provision of health-related services as a multi-disciplinary clinic.  In addition, we will only examine or treat you with your explicit consent.

Whilst you are receiving treatment from our clinic we will continue to store and use your personal data.  Once you have been discharged, we will be required to retain your personal data for a minimum of 8 years for adults and 25 years for children.

As we process your personal data, you have certain rights.  These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.  

You may request a copy of your data at any time.  Please make such a request in writing or by email to the Data Protection Officer, whose details are shown above.  Please provide the following information: your name, address, telephone number, email address and details of the information you require.  We will need to verify your identity so we may ask for a copy of your passport, driving license and/or recent utility bill.

If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact the clinic directly and any necessary corrections to your data will be made promptly.

If you believe we should erase your data, please contact the Data Protection Officer, whose details are shown above.

If you wish us to stop storing or using your data, please contact the Data Protection Officer, whose details are shown above.

Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay.  We will give you the contact details of the Data Protection Officer who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

We may pass information with your permission to other medical professionals who may be involved in your care; this may include GPs, consultants, occupational health departments or other Health and Care Professions.

This information may be passed on in the form of a written letter which is given to you - if this is the case, the letter becomes your responsibility and the protection of its contents is your responsibility.

If the information is passed electronically by email, we will seek your consent first and we will take all reasonable precautions to transmit the information securely.

Changes to our privacy policy
All changes will be notified on our website

Should You Wish To Complain
You can contact the ICO via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.

Automated Decision Making and Profiling
We do not use any system which uses automated decision making or profiling in respect of your personal data.

Cookies
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. They are used to improve user experience while using our website.

Cookies might be used for the following purposes:

• To enable certain functions to happen efficiently such as storing your shopping basket contents or navigate between pages efficiently.
• To provide analytics that we may use to improve the website
• To store your preferences

Cookies used on our website will also automatically collect information about your online activity on our site such as the web pages you visit, and time spent on each page.

Cookies placed by the website you are visiting are called ‘first party cookies’ whilst cookies placed by other companies are called ‘third party cookies’.  We have provided a list of cookies that are used on our website here:

Performance Cookies

First Party

Host

Name

Description

Expiry

amershamphysios.com

_ga, _gid, _gat

This cookie name is asssociated with Google Universal Analytics

24 hours


Targeting Cookies

Third Party

Host

Name

Description

Expiry

.youtube.com

SID

This cookie is used by Google in combination with HSID to verify a Google user account and most recent login time.

1 year

.youtube.com

HSID

Used by Google in combination with SID to verify Google user account and most recent login time

1 year

.youtube.com

demographics

Most likely used for demographic profiling and targeting for advertising

1 year

.youtube.com

VISITOR_INFO1_LIVE

This cookie is used as a unique identifier to track viewing of videos

1 month

.youtube.com

PREF

This is a common Google cookie, used across several of their services. Stores user preference, can be used to personalise ads on google searches

15 years

.youtube.com

APISID, SSID, YSC, SAPISID, LOGIN_INFO


6 months

.google.com

APISID, SSID, NID, SAPISID


6 months

.google.com

PREF

This is a common Google cookie, used across several of their services. Stores user preference and can be used to personalise ads on google searches

6 months

.google.com

SID

This cookie is used by Google in combination with HSID to verify a Google user account and most recent login time.

6 months

.google.com

HSID

Used by Google in combination with SID to verify Google user account and most recent login time

6 months

.doubleclick.net

id


6 months

This data does not identify you personally and includes pages that you have visited, any error messages from the web pages you have visited, your operating system, browser type, service provider, country and language.

Links to other web sites
Our web site has links to other web sites. This privacy statement does not cover the information practices of those web sites linked to our site, nor do we control their content or privacy policies. The information in this privacy statement relates only to our web site.